Frequently Asked Questions
Questions Before Selecting a Sensor
Practical answers for a new entrance configuration or support for an existing order.
What information is needed to select a sliding door sensor?
Start with the opening, mounting position, approach routes and required detection functions. Add the controller details, environment and access requirements you already know. We can review the available information with you and identify the remaining configuration questions.
Can a motion sensor also monitor someone standing in the doorway?
That depends on the device and its confirmed functions. An opening request alone does not establish presence detection. Review the required monitored area, sensor capability and controller response together, including people who pause in the passage.
Is an infrared sensor the right choice for my sliding door?
The technology name alone is not enough to select a device. An automatic sliding door infrared sensor needs to be reviewed against the required function, installation position, surroundings and controller. Explain what needs detecting before choosing a specific arrangement.
Can I replace a sensor with one that looks the same?
Appearance alone cannot confirm a replacement match. For an earlier SEPPES order, send the order reference, device label and a description of the issue. The equipment identification, connections, mounting and operating requirements need review before a replacement is agreed.
What changes when the sliding door uses access control?
The project needs to define who may enter, the controlled direction and how authorization reaches the door controller. The doorway's sensing requirements remain part of that review. Confirm the agreed operating sequence with the access-control and installation teams.
How can I discuss a standalone sensor requirement?
Tell us whether it is for an earlier SEPPES order or a large-volume requirement, with the equipment information and quantity available. We will review the request against the supply scope described above and confirm the next information needed.