For facilities managers, property teams and installers supporting a handover, the practical task is to connect each observation to a clear next action. Staff should know which checks they can perform, who receives a report and how an unresolved issue affects use of the entrance.
Know Which Checks Belong to the Building Team
Before assigning checks, identify the entrance and the instructions that apply to it. A building may have several similar-looking doors with different controls, sensors or operating arrangements. Keep the door reference, relevant operating instructions and service contact together so staff can find the right information.
Routine Checks by Trained Staff
Building staff can carry out the observations and user checks assigned to them in the applicable instructions and training. These may include looking for obstructions, noting visible damage and carrying out a defined functional check. Give staff a demonstration of the approved procedure and explain what they should do if a result differs from the expected response.
The AAADM Daily Safety Check guidance provides examples of owner checks and separate material for sliding doors. Use the procedure appropriate to your installed equipment and training. A general article cannot establish the correct test sequence for every door configuration.
Access to internal mechanisms, electrical components and control settings belongs with qualified personnel. Do not improvise an obstruction test, bypass a protective device or repeatedly operate a faulty door to see whether the problem disappears.
Professional Maintenance and Site Responsibility
Arrange professional inspection, servicing and repairs with personnel qualified for the installed equipment. Agree who manages appointments, receives the service report and follows up on recommendations. As a manufacturer example, dormakaba's sliding-door owner guidance addresses occupier checks, professional maintenance and an operator logbook. Its product and regional instructions should not be treated as instructions for another manufacturer's equipment.
Name a building contact who can decide the next site action when staff report a problem. A cleaning contractor, reception team and maintenance provider may each see the same entrance at different times. They need a common reporting route and access to the current status of an open issue.
Automatic Sliding Door Maintenance Checklist
Use the following table to organize routine observations and records. Add the checks specified for your entrance and assign them to the appropriate trained person. Keep technical inspection results and repair work in the professional service record.
| Check area | What the building team can observe | Action when something changes | Record to retain |
|---|---|---|---|
| Entrance and approach area | Obstructions, displaced mats or changes to displays and nearby furniture | Address routine housekeeping within the team's authority; report anything affecting door operation or the agreed approach route | Entrance reference, location, time and the change found |
| Visible door leaves and fittings | Visible damage, an unfamiliar gap or a fitting that appears displaced | Report the condition and arrange assessment; do not attempt to tighten, realign or repair the assembly | Description and photographs taken from a safe position |
| Door movement during normal use or an approved user check | Unusual noise, hesitation, contact or movement that differs from the expected operation | Stop the check and notify the responsible contact; follow the site's out-of-service procedure where the response is abnormal | What happened, operating mode if known, and any previous occurrences during ordinary use |
| Sensor surroundings and assigned user checks | A changed display, decoration or other obstruction near a sensor; a result that differs from the approved check procedure | Report the change or failed check and follow the agreed response; leave detection settings and device adjustments to qualified personnel | Check procedure used, observed result and any relevant environmental change |
| Labels, user instructions and support information | Missing or unreadable labels, unavailable instructions or an outdated service contact | Request the correct replacement information and confirm that it applies to the installed entrance | Door identification, document reference and person asked to resolve the gap |
| Open maintenance actions | An unresolved report, missed attendance or recommendation without an assigned owner | Confirm who will act, the agreed next step and any restriction on using the entrance | Responsible person, current status, next action and review date |
Record an item as completed with no issue observed, an issue reported, or not checked, with the reason. Keep an unperformed check visible. A tick against a visual observation does not establish that an internal component or safety function has been professionally inspected.
If a check fails, the door moves unexpectedly or visible damage raises concern, keep people away from the affected entrance and notify the responsible building contact immediately. Follow the site's procedure for taking the door out of service and arrange assessment by a qualified technician. Have the responsible team manage alternative access under the building's access and emergency arrangements.
Record changes around the entrance even when the door itself has not been altered. For an illustrative example, a team might notice that a seasonal display has been placed beside a previously clear approach. The useful record identifies the new display, its location and the person asked to review it. It should not claim that a sensor is defective without a technical assessment.
Plan Preventive Maintenance Around the Installed Entrance
An automatic sliding door preventive maintenance checklist should connect the supplied equipment to its applicable maintenance requirements. Confirm the tasks, responsible personnel and service arrangements for that entrance with the technical team.
Set the Schedule From the Applicable Information
Set the automatic sliding door maintenance schedule using the operating and maintenance instructions, the conditions of use and applicable local requirements. Ask the responsible provider how the plan accounts for entrance use, the surrounding environment and any special functions in the installed configuration. Routine user checks and professional service visits may follow different schedules.
Keep a record of the agreed basis, including the instruction reference and the contact who confirmed it. Review the plan when the installed arrangement or its use changes. A generic monthly or annual interval copied from another door does not establish an appropriate schedule for yours.
The installation and project-coordination guide covers the initial handover of operating information and outstanding work. After the entrance enters service, use that information to maintain the ongoing record and update it when the responsible teams accept a change.
Separate Housekeeping From Mechanical Work
Give cleaning staff the methods approved for the installed surfaces and equipment. Clarify which accessible areas they may clean and which conditions they should report. Keep work on mechanisms, electrical parts and settings within the professional maintenance scope.
Practical maintenance tips for automatic sliding doors should identify the component, the permitted task and the person responsible. Advice to apply lubricant or change a setting is incomplete without the applicable instructions. Ask the technical team to confirm any product, location or procedure before adding that task to a site checklist.
The sliding-door components guide can help staff use consistent names in a report. A component description does not establish permission to service it or confirm that a replacement fits an existing installation.
Record Problems and Follow Up Until They Are Resolved
A useful report describes what someone observed and leaves the cause open for assessment. For example, an illustrative report might say: "The north lobby door paused during ordinary opening after the nearby floor-cleaning work. The issue was reported to the facilities contact." That gives the reviewer an entrance, an observed event and useful context. It does not assume the cleaning work caused the pause.
Keep the Observation Separate From the Diagnosis
Use consistent fields in your building's log:
- Door or entrance reference and equipment identification, where available.
- Date, time and the person recording the observation.
- The event or condition observed, including an operating mode or displayed message if known.
- Relevant changes nearby, such as cleaning, moved furniture or recent site work.
- Action taken, person notified and the status of the entrance.
- Responsible person, next action and the record needed to close the item.
A report such as "sensor broken" can hide uncertainty. Describe whether the door did not respond as expected, reopened or behaved differently during an approved check. Keep the exact displayed message where there is one. The sensor-types guide explains the difference between activation and presence or safety detection, which can help you describe the observed function accurately.
If a problem appears intermittent, record the occasions when staff notice it during ordinary use. Do not ask them to reproduce a potentially unsafe event for a video. Photographs and existing observations can be passed to the technical contact without operating the door again.
Close the Item With a Recorded Outcome
After attendance, obtain a report that identifies the door, the work completed, the findings and any remaining recommendations. Keep proposed work separate from completed work. A booked service visit or an email acknowledging a fault does not show that the issue has been resolved.
Have the responsible technician or site team confirm the conditions for returning an affected door to service under the applicable procedure. Record that decision and any required checks. Where an item remains open, keep its owner and next action visible to the teams using or managing the entrance.
Review recurring reports with the maintenance provider. Similar descriptions may help the provider decide what to investigate, but the log alone does not establish a shared cause or justify replacing a particular component.
Prepare Useful Information for Technical Support
Before requesting help, connect the question to the correct installation. An entrance photograph by itself may not identify the supplied operator, controls or later changes to the door.
Send the order or project reference where available, the door location and any accessible equipment identification. Include a short description of the observed condition, when it appeared and the current status of the entrance. Add relevant instruction or service-report references and explain any recent work or accepted configuration changes.
Use photographs of accessible labels and the surrounding entrance where these can be taken safely. Remove unrelated personal information from the material you share. If a technical reviewer needs more detail, let them specify what is required and who should obtain it. Building staff should not open an enclosure or recreate a fault to collect evidence.
For existing supplied equipment, SEPPES can provide remote online after-sales support, including troubleshooting. Tie the request to the original order and configuration so the team can review the relevant information. Remote discussion may need to be followed by an assessment from the responsible personnel at the site.
SEPPES focuses on complete door supply. Replacement components and accessories generally support existing customers; large standalone requirements can be discussed separately. Any proposed replacement needs confirmation against the applicable equipment and supply scope. A symptom description alone cannot establish compatibility or availability.
For a new project, ask which operating instructions, user training and maintenance information will accompany the agreed supply. Confirm the site arrangements for ongoing servicing before the entrance enters regular use.
Frequently Asked Questions
How Often Should Automatic Sliding Doors Be Checked?
Set routine user checks and professional maintenance around the instructions for the installed entrance, its use and applicable requirements. Confirm the schedule with the responsible technical provider and keep the agreed basis in the door's record. A general checklist cannot establish one interval for every installation.
Which Checks Can Building Staff Perform?
Trained staff can perform the observations and user checks assigned to them in the applicable instructions. Give them the approved procedure, expected results and reporting route. Internal inspection, adjustment and repair belong with qualified personnel.
Does Every Automatic Sliding Door Need Lubrication?
Lubrication requirements depend on the component and its instructions. Do not add oil or grease as a general response to noise or hesitation. Ask the responsible technician to confirm whether lubrication is required and which method applies.
What Should Staff Record When a Door Behaves Unexpectedly?
Record the entrance reference, time, observed behavior and relevant circumstances, together with the action taken and person notified. Include an accessible displayed message or a photograph taken safely where useful. Keep a suspected cause separate from the observation.
Does a Routine Checklist Replace Professional Servicing?
Routine checks and professional servicing have different responsibilities. The building record helps staff identify and report changes; professional work assesses and maintains the equipment within the applicable service scope. Keep both records connected to the same entrance reference.
Discuss Your Door Maintenance Requirements
Bring the current door record, applicable instructions and open questions to the people responsible for the entrance. Assign each unresolved item to a named contact and agree how its outcome will be recorded.
For an existing SEPPES installation, share the order reference, configuration information and observed issue when requesting remote support. For a new entrance, tell us what your building team needs for operating information, training coordination and maintenance handover.
Discuss Your Door Maintenance Requirements